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Lou Downe Good Services


Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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Группа авторов Developing Good Practice in Children's Services

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Alison Penny Guide to Developing Good Practice in Childhood Bereavement Services

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Good Services

Good Services A book about how to design services that work. Buy Now “This book is long overdue. It will become a must-read for the service design community, but this book is also for everyone working with services” Marc Stickdorn “If you’re looking for help in doing the right thing I have good news for you. This book is going to help. It’s brilliant!” Mike Montiero “This book ...

15 principles of good service design – Lou Downe

15 principles of good service design. A good service must: 1. Enable a user to complete the outcome they set out to do A good service enables a user to do the thing that they set out to do from start to finish – be that start a business or learn to drive – in as much of a seamless stream of events as possible. This includes the moment that ...

About - good.services

Lou Downe is the former Design Director of the UK Government where they founded the discipline of service design in the UK government, growing a 1000 strong community of designers into one of the largest, and most influential design team’s in the UK - winning a Designs of the Year award and a D&AD lifetime achievement award.

Good Services out now! – Lou Downe

Just over a year ago I wrote a blog post about what we mean by a ‘good service’ and how strange it is that we don't have a better understanding of this. The book is now finished (all 190 pages of it!) is available for preorder now You can sign up for the newsletter to… Menu. Blog; Contact; About; Search. Search. Lou Downe. Good Services out now! Just over a year ago I wrote a blog post ...

BIS Publishers | Good Services | Lou Downe - BIS Publishers

Lou Downe is the former Director of Design for the UK Government where they founded the discipline of service design to the UK government, growing the 1000 strong designers into one of the largest, and most influential design team’s in the UK - winning a Designs of the Year award and a D&AD lifetime achievement award.

Good Services: Decoding the Mystery of What Makes a Good ...

Lou Downe lays out 15 principles of good services that are seemingly obvious but are so well described and detailed. I give this 5 stars because of the actionable tips at the end of each principle to help you design better services where many other similar books can lay out why design is bad whilst not giving you the tools to better it.

Lou Downe

Lou Downe. Introducing the good services scale. I made a scale to measure the quality of services using the 15 principles of Good Service design. Here’s why. When I wrote Good Services I made a pledge – to write something useful, and above all simple. I deliberately didn’t include any kind of matrix, ‘canvas’ or score into the book because hell is other people’s diagrams, and I ...

Lou Downe (Author of Good Services)

Louise Downe writes under the pen name Lou Downe. Director of Design and Service Standards for the UK Government, based at GDS and founder of service design in government, she was voted one of the UKs top 50 creative leaders,and one of world’s 100 most influential people in digital government. 15 posts

Lou Downe’s guide to good service design - Creative Review

Lou Downe’s guide to good service design The UK government’s former design director has published a book outlining the fundamental principles of good service design. We talk to Downe about defining what makes a good service – and the reason why so many companies fail to deliver one that works By Rachael Steven 11/03/2020

Good Services: How to Design Services That Work: Amazon.co ...

Lou Downe is the former Director of Design for the UK Government where they founded the discipline of service design to the UK government, growing the 1000 strong designers into one of the largest, and most influential design team’s in the UK - winning a Designs of the Year award and a D&AD lifetime achievement award.

Lou Downe - Director of Housing and Land transformation ...

Lou Downe Author of Good Services & Director of Housing and Land transformation for the UK Government London, United Kingdom 500+ connections. Join to Connect. Homes England. Goldsmiths College, U. of London. Personal Website. Report this profile; About. Louise is Director of Design and Service Standards for the UK Government (GDS). Their role encompasses leadership of design for the UK ...

Good Services: creating a common knowledge for service ...

During their work with the GDS, Downe took the teachings of what would become Good Services to workshops held for public servants of all disciplines, who were able to point out good and bad service design just as confidently as the designers in the room.

Lou Downe 'Good Services' - This is HCD - Human Centered ...

In this episode, Lou Downe, Director of Design and Transformation for the UK government, where they’re leading change in the UK’s housing sector, talks about their new book: Good Services, How to Design Services that work.

Good Services: How to Design Services That Work: Downe ...

Lou Downe is the former Director of Design for the UK Government where they founded the discipline of service design to the UK government, growing the 1000 strong designers into one of the largest, and most influential design team's in the UK - winning a Designs of the Year award and a D&AD lifetime achievement award.

Lou Downe, Good Services / How to Design Services that ...

In LitRes digital library you can download the book Good Services / How to Design Services that Work by Lou Downe! Read reviews of the book and write your own at LitRes!

Libro "Good Services: How to Design Services that Work" de ...

Good Services. How to Design Services that Work es un libro práctico para profesionales y no profesionales interesados en ofrecer unos mejores servicios de calidad y cercanos a las necesidades reales de los usuarios. Este libro es la nueva guía definitiva para diseñar servicios que funcionen para los usuarios y/o clientes.

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By Lou Downe ISBN: 9789063695439. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is, what makes a good service and why. This book lays out the essential principles for building services that work well for users.

Lou Downe: Good Services Tickets, Fri, Mar 13, 2020 at 5 ...

Lou Downe: Good Services Friday, March 13, 2020 from 5:00 PM to 7:00 PM (GMT) Glasgow, United Kingdom. Ticket Information. Type End: Quantity. Admission Ended Free Share Lou Downe: Good Services. Share Tweet Event Details Lou is the former Design Director for UK Goverment. Voted one of the UK's top 50 cretive leaders by Creative Review and one of the world's 100 most influential people in ...

Good services are verbs, bad services are nouns - Design ...

Posted by: Louise Downe, Posted on: 22 June 2015 - Categories: Tried & tested. What makes a good service. To a user, a service is simple. It’s something that helps them to do something - like learn to drive, buy a house, or become a childminder. It’s an activity that needs to be done. A verb that comes naturally from a given situation that cuts across transactions, call centre menus and ...

Introducing the good services scale – Lou Downe

I made a scale to measure the quality of services using the 15 principles of Good Service design. Here’s why. When I wrote Good Services I made a pledge – to write something useful, and above all simple.. I deliberately didn’t include any kind of matrix, ‘canvas’ or score into the book because hell is other people’s diagrams, and I wanted to see how people would make use of the 15 ...

Louise Downe - Government Digital Service

We’ve talked elsewhere about how to make and share service patterns, but now seems a good time to explain in more detail what they do and how important they are. Read more of Let's talk about service patterns - 6 comments Better services with patterns and standards. Posted by: Louise Downe, Posted on: 6 August 2015 - Categories: Government as a Platform. A few weeks ago I wrote a post on the ...

[ Pdf Good Services: How to Design Services That Work ...

[ Pdf Good Services: How to Design Services That Work ☆ wizards PDF ] by Lou Downe ☆ Service design is a rapidly growing area ofinterest in design and business managementThere are a lot of books on how to get started,but this is the first book that describes what a good service is, what makes a good service andwhyThis book lays out the essential principlesfor building services that work ...

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Good services get a user to take the smallest number of steps possible to reach their goal. For example, 2 services could share user data if they have the right consent, rather than asking users ...

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Lou Downe Profiles | Facebook

View the profiles of people named Lou Downe. Join Facebook to connect with Lou Downe and others you may know. Facebook gives people the power to share...

I’m writing a book about good services – Lou Downe

Lou Downe. I’m writing a book about good services. I’ve decided to write a book about good services. I’m not doing this because I have a burning ambition to write a book – but because I feel like this is a book that needs to exist. I wrote more about why here, but in a nutshell – after 15+ years of service design as an industry, the fact that we still don’t have a definition of ...

Lou Downe: “Our government was not designed for the ...

Lou Downe is the Director of Design and and Service Standards for the UK government, based at Government Digital Service. GDS has been a pioneer for digital teams in government, and in fact served ...

Lou Downe Director of Design and Service Standards for the ...

Lou Downe Director of Design and Service Standards for the UK Government at the Government Digital Service 4 June 2018 ‘Smarter Working in government means developing capability to build and maintain the best digital services across departments’

The principles - good.services

A good service helps the user to achieve a goal – be that start a business, learn to drive or move house – in as much of a seamless stream of events as possible. This starts from the moment that a user is considering doing something to the moment they have achieved their goal, including any steps needed to support the user after they have reached their goal . Read more about Principle 4 ...

Lou Downe - Better by Design Conferences & Workshops

Lou Downe is Director of Design and Service Standards for the UK Government at the Government Digital Service (GDS). Lou joined the UK Government in 2014 and founded the discipline of service design in government. Four years later, t hey now lead a community of over 3,000 designers, user researchers and content designers across government – and the direction of a £5m programme of design ...

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What we mean by service design - Government Digital Service

Posted by: Louise Downe, Posted on: 18 April 2016 - Categories: Service design. ... Good services should reflect what the user wants to do and don’t require a working knowledge of the inside of government to use. As I’ve written before: good services are verbs, bad services are nouns. Quite often that means interacting with more than one part of government to get something done, meaning ...

Good Services: How to design services that work – Lou Downe

Lou Downe looks at the topic of Service Design and describes, with useful examples and case studies, 15 core principles of a good service, and how and why it should be designed using those principles. While I found some of the ideas described familiar and I believe I already practice them, the really great thing about this book is the organisation of those principles into some coherent themes ...

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Ricky Stoch’s Instagram profile post: “I recently finished ...

195 Likes, 5 Comments - Ricky Stoch (@rickystoch) on Instagram: “I recently finished reading #goodservices by Lou Downe. Downe explains that a good service is…”

lou downe - Design in government

Civil Service. Search for: What we learned from running the first International Design in Government Conference. Posted by: Kara Kane - Community lead for User Centred Design, GDS and Martin Jordan - Head of Service Design, GDS, Posted on: 9 October 2018 - Categories: Design, International. Earlier this year we welcomed 220 people from 26 countries to London for the first International Design ...

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Louise Downe - Design in government

Louise Downe is Director of Design for the UK government. She leads the design team at GDS and across government. Setting cross-government design community objectives. Posted by: Louise Downe, Posted on: 28 March 2019 - Categories: Community, Design. The Cross-Government Design Community exists to build the practice of design in government and to help designers work together and support each ...

Lou Downie Profiles | Facebook

View the profiles of people named Lou Downie. Join Facebook to connect with Lou Downie and others you may know. Facebook gives people the power to share...

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View the profiles of people named Lou Downes. Join Facebook to connect with Lou Downes and others you may know. Facebook gives people the power to share...

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Die erzeugten Informationen über Ihre Benutzung unserer Webseite werden in der Regel an einen Server von Google in den USA übertragen und dort gespeichert. Im Falle der Aktivierung der IP-Anonymisierung auf dieser Webseite, wird Ihre IP-Adresse von Google jedoch innerhalb von Mitgliedstaaten der Europäischen Union oder in anderen Vertragsstaaten des Abkommens über den Europäischen Wirtsch

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